Tiles frozen on iOS app

[SunsetRunner]

My IOS App is counting steps and such, displaying pulse rate and all the other normal stuff, but the tiles (sleep, steps/hour, heartrate, days exercise) are all frozen. None of them will open.  I've exited the app, even rebooted the phone, but nothing fixes this.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

I am sorry to hear the tiles on the iOS app are frozen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Please confirm if you've tried the following steps in this order:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, try uninstalling and reinstalling the Fitbit app.

Looking forward to hearing back from you.

[SunsetRunner]

Seems to have cleared itself overnight.  All is working today.  Thanks.

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

I am glad to hear the issue is resolved and all is working now. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[PattiBNA]

The tiles started working again today after being locked from Sunday 08/09/20 until this morning, 08/10/20.  Not sure of the problem, but working again

[LiliyaFitbit]

Welcome to the Fitbit Community, @PattiBNA.

I am glad to hear that the app tiles started working again for you. Thanks for the details shared, I appreciate your time and feedback. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[Beachgirl9]

Same thing happened to me this week after an update. I went through all the things you did too. Finally had to uninstall then reinstall the app. I didn’t lose any data because it went to the cloud. Hope this helps😊

[LiliyaFitbit]

Welcome to the Fitbit Community, @Beachgirl9.

Thank you for joining the thread and sharing your solution to the same issue you experienced. I appreciate your time and efforts to help other users. 

Looking forward to seeing you around the forums!