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Daily goals do not save and get reverted.

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‎07-06-2017 20:40 - last edited on ‎07-08-2017 04:34 by Moderator Alum

‎07-06-2017 20:40 - last edited on ‎07-08-2017 04:34 by Moderator Alum

Hello, I recently bought Alta HR to use with my iPhone 6SE. I want to increase my activity goals (steps, calories burned, distance, and active time), but they won't save and it keeps reverting back to my previous goals. I have tried changing it via the app and via the website. I've cleared my cache and cookies. I've logged in and out of both the iPhone app and the website. I've tried syncing multiple times. Does anyone know how to troubleshoot issues with changing the daily activity goals? Thanks!

 

Moderator Edit: Clarified subject.

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Accepted Solutions

‎07-17-2017 12:20

In response to hamturner

‎07-17-2017 12:20

Hey there! What I ended up doing was removing the FitBit AltaHR from my FitBit account, then re-pairing it. Then I changed my daily goals and it stayed saved.

 

Hope that helps! Mallory

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4 REPLIES 4

‎07-07-2017 13:31

‎07-07-2017 13:31

It sounds like you have done all the proper troubleshooting, @SunsetRunner. My suggestion at this point is to contact Support to see if they are having any issues specific to the iPhone 6SE.

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‎07-12-2017 07:01

‎07-12-2017 07:01

Did you receive an answer for this? I am having the same problem. I have an iPhone 7plus.

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0 Votes

‎07-17-2017 12:20

In response to hamturner

‎07-17-2017 12:20

Hey there! What I ended up doing was removing the FitBit AltaHR from my FitBit account, then re-pairing it. Then I changed my daily goals and it stayed saved.

 

Hope that helps! Mallory

Best Answer

‎07-18-2017 19:25

In response to SunsetRunner

‎07-18-2017 19:25

That worked! Thank you so much, Mallory!

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