Daily stats aren't updating correctly

[Madison.nicole2]

My dashboard has quit updating the goal rings for most items this week - essentially just doesn't show a goal, though the numbers are there. Historical step information doesn't show when I click on it, just a blank screen. Before it quit working, my app was also overcounting by about 300 to 400 steps compared to what my watch was saying. Thinking there's a bug fix needed but don't see any available updates in the past week.

Moderator Edit: Clarified subject

[Melissa895]

I am having the same issue with my Home Screen for a couple days now. The rings aren’t there and hourly activity is just blank. Clicking on steps doesn’t load either.

 

[Madison.nicole2]

This is exactly what mine looks like too! I keep checking for app updates but nothing 😕 

[SetpitKen · Accepted solution]

Had same issue, just deleted and reinstalled the app, all good now. 

[Madison.nicole2]

Just tried this and is working now, thank you!

[Madison.nicole2]

Steps are still off by 100 or so on the app, but will take what I can get. 🙂 

[Melissa895]

Yes this worked, thank you so much!

[LizzyFitbit]

Hi there, @Madison.nicole2. @Melissa895 and @SetpitKen Welcome to the forums.

Thanks for sharing these details and the steps tried on your own. I'm glad that your daily stats are displayed correctly now! I'm sure your posts will help other members experiencing similar issues.

Have a good one!

[AngelaLondon]

I had the same problem so thanks for posting so I could see replys on what to do. I was worried about deleting app as wasn’t :hundred_points: sure data would be saved. But all working properly and more accurately since deleting and reinstalling app 😅

[LizzyFitbit]

Welcome on board, @AngelaLondon.

Thanks for joining this thread and sharing the steps that you've tried prior to posting. I'm happy to hear that your stats are displayed correctly since then, and I hope you can keep crushing your goals.

In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you’ll find great tips and encouragement from other members. Have a good day!