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Daily steps and challenge steps are not the same

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‎01-18-2016 18:34

‎01-18-2016 18:34

It's day one of my work week challenge and my daily step total is less than that shown in the challenge. Is there a way to troubleshoot?
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‎01-19-2016 00:59

‎01-19-2016 00:59

This can be down to a number of reasons. The usual culprit is that only steps directly tracked by your fitbit count towards challenges. Any steps from manually logging an activity, from a 3rd party app or from tracking via your phone's GPS don't count. 

 

Another cause of issues can be where you are in a different time zone from others in the challenge. There is more information on this at:

 

http://help.fitbit.com/articles/en_US/Help_article/Challenges-FAQs/

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