Dashboard not responding

[hanhey]

This picture shows what I mean by “dashboard”. When I tap the subjects, it doesn’t open anymore. How do I solve this?

[hanhey]

If I remove the complete Fitbit app and install again, will I loose all previous information?

[Rich_Laue]

Hi @hanhey you won't lose anything, your data is safe in the cloud under Fitbit. 

May I ask what phone you are asking about? 

Have you tried stopping the Fitbit app? 

[hanhey]

Thanks!
It’s an iPhone 8
I will try to reset the app

Verstuurd vanaf mijn iPhone

[Rich_Laue]

I've moved your iOS problem to the iOS board. 

[NicOli1613]

I have this same problem now! Did you delete and reload your app? If so did you loose your data? 

[Aj75]

I am also having this issue today.

[SunsetRunner]

This has happened to my Fitbit app on occasion. It happens to other apps, too. I have an iPhone SE. The solution for me was to force close all open apps (double press Home then swipe up on all open apps). This usually does the trick. If it does not, I turn the iPhone off (Settings > General > Shutdown) ... give it a few minutes ... then turn it back on. This has resolved my problem 100% of the time.

Another thought - Sometimes it seems to be an overload issue on my iPhone. Check is to see how many screens are open in Safari. Too many open screens can really slow things down and interfere with overall performance in other apps. I know this because my hubby never seems to close them. I’ve actually gone in and closed over 48 screens at one time! 

[Aj75]

None of those things worked (did all that before I posted). Support suggested I log out and log back in again. That did the trick although the reset made it say I burned 6000 calories yesterday for some reason LOL. But everything seems back to normal today.