Dashboard not showing current heart rate and I'm unable to receive notifications.

[Colei]

Hi, I have had my charge 2 for 3 weeks, and a few days ago it's stoped showing me my current heart rate on the dash board, (but it is on the tracker) only my resting heart. It is not giving me call and text notifications either, as it has stoped being able to pair to my phone for some reason?

My Bluetooth is on

I have rebooted my tracker three times

my tracker notifications are on

my phone notifications are on

I have deleted the app and re- down loaded it

I have turned it off and on again

my phone has done the latest iOS 10.3.2 update 

it will sync but it doesn't seem to be able to pair and I think this is the problem? Please advise 

Thanks Esther 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Colei, thanks for joining the Fitbit Community, it's great to have you on board! 

If your current heart rate is not displaying on the Dashboard, please make sure your tracker is syncing correctly, you will only be able to see while the tracker is syncing and after it has synced, it might take from 1 to 2 minutes to show. Additionally, make sure you're having a heart rate reading on your tracker while it's syncing with the app. 

Now, in regards of notifications, please make sure your tracker is not on the "do not disturb" mode by pressing down the button on the side for 2 seconds. A vibration and a message will let you know if Notifications have been turned on or off. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Colei]

Hi, 

Thanks for the reply. But as I stated in my  original email the "do not disturb" is not on ( my notifications are on) so that doesn't change any thing ? 

My tracker is syncing with my phone and then it is still not displaying 

Please advise 

[MarcoGFitbit]

Hello @Colei, thanks for taking the time to reply, I hope you're doing well. 

At this point, as everything seems to be configured correctly, I would like to suggest you to set up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, this won't remove any of the information stored in your account so far. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

After setting up your tracker as a new device open the Fitbit app and tap on Account > Charge 2 > Notifications and enable them once again. 

I hope this can be helpful, give it a try and let me know the outcome.