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Dashboard not showing data

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‎12-19-2018 01:50 - last edited on ‎12-19-2018 14:43 by Moderator Alum

‎12-19-2018 01:50 - last edited on ‎12-19-2018 14:43 by Moderator Alum

I just went to sync with my phone and I was forced to log into my account.  Never had to log in before. Worse all my data is missing and my sleep tile is gone.  Has this happened to other users?

 

Moderator edit: Updated title for clarity

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‎12-19-2018 14:40 - edited ‎12-19-2018 14:43

‎12-19-2018 14:40 - edited ‎12-19-2018 14:43

Hi there @LazyCuban, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that you're having problems with your account not showing your information correctly. I'd like to help you out.

 

It sounds like for some reason you were logged out of your account and I'm thinking that you maybe created a new account instead of logging back to your original one. In this situation, I'd recommend tapping on the account icon at the top right corner of your dashboard. Once you're there, scroll down to the bottom and then, hit Log Out.

 

Log back in making sure that you're using the same email address and same password you were using before and once you're back in, all your information should show up there.

 

Hope this helps. Let me know if you need more help!

 

PS. I'm moving your post to the iOS app board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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