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Dashboard showing numbers I didn’t do and incorrect previous day’s data

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‎06-17-2020 11:38

‎06-17-2020 11:38

Hi,

 

As soon as I woke up, I noticed my dashboard showing I have walked over 7 miles and 38 active zone minutes. When I click into each metric to see the last 7 days it shows the same thing, but when I go into each hour on today, it doesn’t show where the 7 miles occurred and only shows 2.5 miles which is accurate.

 

im also noticing when I go to previous days data, it is showing some of my data from today and everything is starting to get out of whack.

 

The first instance is happening on the IOS app and the second instance is happening on both the IOS app and Fitbit.com.

 

My IPhone software is completely up to date and my FitBit Versa 2 is completely up to date as well. I also just got my FitBit 4 days ago and this is very disappointing and am already considering sending it back.

 

Please advise when this will be resolved. I have restarted logged in/out, deleted and re-installed the app, cleared my cache, etc.

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2 REPLIES 2

‎06-17-2020 10:38

‎06-17-2020 10:38

I just got a Fitbit versa 2 this past Sunday and starting today my App is showing inaccurate data from previous days. The agent I spoke to says it’s meant so we can click onto the tiles but this creates a bad customer experience because you can’t easily see your data from previous days - it’s very glitchy. 

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‎06-18-2020 14:19

In response to thepujatailor

‎06-18-2020 14:19

Welcome to the Fitbit Community, @thepujatailor.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with viewing your stats in the Fitbit app. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Thanks for trying to resolve this and contacting our Support team, I am here to assist you. I would like to advise that the issue with incorrect previous day’s data has been reported to our team and they are already investigating it and looking for a resolution. Your patience and understanding while this is resolved is appreciated. 

 

Regarding the issue with miles and active zone minutes, a screenshot will be very helpful for us to investigate this further. You can follow these steps to attach a screenshot to your next reply. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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