Dashboard tiles “frozen”

[ArcticKate]

I cannot access any of the data or add or change entries into any of the dashboard tiles. Nothing happens when I tap a tile. For example, I wanted to review my heart rate for the day and cannot open the data. I also cannot set a Start  Sleep Log or enter any food or water. Both my app and my iPhone are up to date. This has happened a number of times. 
even posting this was an issue - so far no luck. 

[LizzyFitbit]

Hi @ArcticKate. Welcome! It's great to see a new face around.

Thanks for sharing that the tiles on the Fitbit app dashboard are unresponsive, as well for keeping everything up to date. I understand the impact this has for you and let's work on this together! Just to confirm, do you recall when this started to happen? Also, may I know your phone's model and iOS version?

In the meantime, I'd recommend to try the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Make sure you're connected to a strong internet connection or mobile data.
5. Open the Fitbit app, log back in and tap on the tiles as you usually do to see how it goes.

Keep me posted.

[ArcticKate]

It’s an iPhone 8 with iOS 13.3.1
After my One quit over the summer, I purchased a Charge 3, maybe 6 weeks ago.
It happens once in a while, yesterday being the time I reported. It worked fine this morning.
It doesn’t happen regularly but I think I remember it happening once or twice more.
Yesterday I did hard restart the phone and it didn’t make a difference.

Sent from my iPhone