02-27-2016 20:55
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02-27-2016 20:55
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Best Answer02-28-2016 01:47 - edited 02-28-2016 01:48
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SunsetRunner
02-28-2016 01:47 - edited 02-28-2016 01:48
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Hi @Notroth
Moved this thread from the Charge HR to the iOS section since being a app related issue & increases the chance of getting a solution.
Best Answer02-28-2016 10:40
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-28-2016 10:40
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Hi @Notroth, the following steps should get you back on track:
1. Restart your tracker.
2. Reboot your iOS device.
3. Open your iOS settings, turn off Bluetooth for 10 seconds, and then turn Bluetooth back on.
4. Re-pair your tracker to your account using the replacement setup process. Click here for more details.
Keep me posted if you need any additional help!
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