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Fitbit Charge not pairing or syncing for over three weeks

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‎01-12-2016 05:51

‎01-12-2016 05:51

I routinely have go in and sync my Charge HR but when I went to look at my sleep and other dashboards last night after what I thought was a successful pairing I had no data since December 19th! My Charge HR is working and it has been buzzing as u reach goals through out the day but all of my calories burned are listed the same for the last three weeks. I have been trying to sync and can not get the connection to hold. No I have no data for over three weeks and my time on my watch is eight minutes slow. I have never let the battery fully run out. I have tried resetting without any changed. I am very upset and frustrated about this. I have an iPhone 6 with IOS 9.2. Please help!
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‎01-13-2016 03:45 - last edited on ‎01-26-2026 04:55 by Fitbit Moderator

‎01-13-2016 03:45 - last edited on ‎01-26-2026 04:55 by Fitbit Moderator

Hey hey hey @Kjfrye65 welcome to our Community! Thanks for stopping by! Smiley WinkPlease review our troubleshooting tips here to make sure you've tried everything. Also, to check for our latest updates on this issue, please monitor our Community thread.

Hope this helps, let me know how it goes! Man Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎02-26-2016 10:56

‎02-26-2016 10:56

My fitbit HR is running 6 miinutes slow,can it be reset to correct time?

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‎02-28-2016 11:03

In response to joelk

‎02-28-2016 11:03

@joelk wrote:

My fitbit HR is running 6 miinutes slow,can it be reset to correct time?

@joelk The time can be corrected. If you haven't already tried, the steps mentioned here should get you back on track.

Hope this helps!

Derrick | Retired Moderator, Fitbit
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