help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dashboard tiles not showing data synced.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2019 12:33 - last edited on ‎01-09-2019 05:37 by Moderator Alum

‎01-08-2019 12:33 - last edited on ‎01-09-2019 05:37 by Moderator Alum

Hi! My Fitbit app has just started playing up 😞 the dashboard tiles (sleep, water, food) are no longer showing data at a glance. The data is still there if I click on a tile, but no longer shows on the dashboard. I’ve tried a few suggestions from other threads (log out / in, update app, delete tiles and re add), but so far nothing has fixed it. Can anyone help? Thanks K

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎01-09-2019 05:42

‎01-09-2019 05:42

Hello @KazJfitB, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment I would like to ask you for a screenshot of what you're able to see in the Dashboard, this will be very helpful for us to check this further. In the meantime, please uninstall the app, restart your phone and install it back. Make sure to sync your device before uninstalling the app to avoid losing any data. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes