Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @KC55, have a warm welcome to the Fitbit Community, it's great to have you on board! 
Our team is expecting that some Alta HR users' stats will not reset at midnight on the night of 05/31 - the morning of 06/01. This is an issue that our team is aware of and working to resolve. If your steps don't reset, they will reset the following midnight.
If you're affected by this issue, we are currently unable to retroactively fix/delete the steps that were accumulated. I apologize for the inconvenience and can assure you that we are working to get this resolved as soon as possible. I will make sure to share fix updates as soon as I hear of them and appreciate your continued patience and understanding. Additionally, if there's anything else I can do for you, please feel free to reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Chloe7, thanks for joining the Fitbit Community, it's great to have you on board!
We experienced some issues with the Alta HR and many people have reported that their steps did not reset from 7/31 to 1/8. Our team is working towards a prompt and proper solution for this situation, in the meantime, please check @LenaFitbit's insight about this situation and in case you need anything else, please feel free to reply, I'll be happy to help.
Happy stepping!
Best Answer