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Data disappeared after reinstalling Fitbit app

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‎05-30-2024 08:06 - last edited on ‎06-06-2024 12:22 by Fitbit Moderator

‎05-30-2024 08:06 - last edited on ‎06-06-2024 12:22 by Fitbit Moderator

All of my data from the last couple of years is gone as of yesterday, May 29, 2024. The app stopped working and it was necessary to delete and reinstall it. How do I get back my prior data?  It should be available on the Fitbit servers. 

(Luxe, Fitbit premium)

 

Moderator Edit: Clarified subject

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‎05-30-2024 08:38

‎05-30-2024 08:38

When that happens, it often means that you have had different fitbit emails/IDS and you just logged back in with a different one than what you had been using, and all your data is still there with the other login.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
1 REPLY 1

‎05-30-2024 08:38

‎05-30-2024 08:38

When that happens, it often means that you have had different fitbit emails/IDS and you just logged back in with a different one than what you had been using, and all your data is still there with the other login.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer