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Data from a previous day disappeared.

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I updated the app on my iPhone 5 today to version 2.38 and when I came to synch my watch with the phone this evening all of yesterdays data has disappeared! This has to be a bug. How to report it?

 

Moderator Edit: Clarified Subject.

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Hello @ecotree53, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation. In this case I would like to suggest you to check your online Dashboard and make sure the information from your previous days is there. If the information is available and correct, please try the following in the Fitbit app:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping it up. If this doesn't seem to work, please:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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4 REPLIES 4

Hello @ecotree53, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation. In this case I would like to suggest you to check your online Dashboard and make sure the information from your previous days is there. If the information is available and correct, please try the following in the Fitbit app:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping it up. If this doesn't seem to work, please:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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I never use the online app on my PC so I was pleased to find the data was still showing there. I went back to my phone app and the data was still missing from that day but as it synched it reappeared! So, thanks!
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I have also noticed this when doing an IOS upgrade.  You need to sync your fitbit device to the IOS app and sync to the fitbit cloud before an IOS upgrade.

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Hello @ecotree53, thanks for taking the time to reply, I hope you're having a great day. @SunsetRunner have a warm welcome to the Fitbit Community. Smiley Happy

 

@ecotree53, I'm glad your issue has now been resolved, thanks for letting me know. 

 

@SunsetRunner, I appreciate your insight about this situation, In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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