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Data help please

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‎12-27-2016 18:15

‎12-27-2016 18:15

I just got a Charger 2. I'm a long haul trucker and it calculated steps while I was driving. I've tried doing a reset but can't keep button held in while removing it from charger (that's hard). So I would like to delete today's data and start fresh in morning and now I guess I have to take it off while driving (now that's stupid)

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‎12-28-2016 05:40

‎12-28-2016 05:40

Hello @Mgsrda and welcome!, it's nice to have you on board! Smiley Happy

 

If you're driving through a bumpy road, it's possible that your Fitbit tracker has counted some steps. You can remove these steps by logging a driving activity. To do this, go to the Activities section on your online Dashboard. Scroll down until you find Log Activities.

 

Start typing driving, the activity will appear, click on it and input the start time (of the steps you want to remove) and the duration. Once you log the activity the steps will be removed. Additionally, you can try using the Charge 2 on your other wrist to check if it tracks none or less steps when driving.

 

I hope this can be useful, feel free to reply in case you need anything else! Smiley Wink

 

 

 

 

 

 

 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎12-28-2016 07:46

In response to MarcoGFitbit

‎12-28-2016 07:46

I want it all deleted my data because it's not accurate. I tried adding driving time but it kept my steps this is ridiculous. As stated I'm a long haul truck driver taking off it and putting it on is also ridiculous. To delete to manufacture settings how the heck can you keep button pressed in at the same time as taking it out of the charger?

Robin
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