help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS 10 App Setup Problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2016 05:24

‎12-25-2016 05:24

I am trying to set up the fitbit app on my iphone 6s.  I keep getting the following error

Opps, Something went wrong Please try again. there was a problem communicating with the secure web proxy server (HTTPS).

 

Any help will be appreciated

Thank You

 

 

 

Best Answer
0 Votes
4 REPLIES 4

‎12-25-2016 06:43

‎12-25-2016 06:43

Never Mind, I got it,  my iphone had an app on it with a vpn setup which was causing the connect problem

Best Answer

‎12-28-2016 23:07 - edited ‎12-28-2016 23:08

In response to mfeatherlyiii

‎12-28-2016 23:07 - edited ‎12-28-2016 23:08

Ah!! That's what my problem was! No app gets between me and my Fitbit!! LOL!

Thank you vey much!

Best Answer
0 Votes

‎12-29-2016 00:08

In response to mfeatherlyiii

‎12-29-2016 00:08

How did you locate the app that was using the VPN!? I'm having a similar issue. I reset my phone, reset my blaze, deleted device. Nothing is working. And NOW when I try and add the device back it won't connect. Help!

Best Answer
0 Votes

‎12-29-2016 03:04

In response to Chinadollrosie

‎12-29-2016 03:04

On your Iphone go to settings, then go down to general

under general scroll down to vpn, you will see a list of active vpn's

turn them off then remove the app

Best Answer
0 Votes