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Data synching to iPhone, but not showing up on Desktop

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I have the new dashboard and can sync both my iPhone and iPad with my One.  I can also sync my One with my Desktop using the dongle, but tend not to do this, as I don't always have a spare USB slot.

In the past, when I synced with the iPhone, the steps, etc., would show up seamlessly on my desktop (and vice versa if I logged food on the computer, etc.).  However, the two platforms don't seem to be connecting in the background any more - I see steps on my phone, but they don't show up on the desktop.  I log food on the desktop, but it doesn't show up on the iPhone.

 

Is this a common issue with the new app?

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It's nice to see you around the Community @Goatee_6 Smiley Very Happy! If you're having syncing issues I'd recommend following the recommendation that @DerrickS has shared here to solve them. 

Give it a shot and let me know how it goes! 

Maria | Community Moderator, Fitbit


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