Decline in multiple functions since sold to Google

[sew1der]

I have had FBs since first one produced, They had superb customer service, and the product only improved.  After Google bought FB last fall, I have had multiple functions become unreliable or disappear entirely. I have a Charge 3, Charge 2  and Blaze, and all will record periods of sleep even when I am walking around. Recently the app no longer shows real time steps.  Unless I do a manual sync close to midnight, my record will show me a few thousand steps behind my tracker.  There is no longer an ability to turn on my phone light to scan Food bar codes in the dark.  

I guess FB has joined the slop trough of primitive Google products. Too bad. Time to get an Apple Watch, I guess. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @sew1der, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the issues you've started experiencing. Thank you so much for your feedback, I understand how frustrating this is for you as you have been a Fitbit customer for a long time. We're constantly working on improving our devices and user experiences, and your comments are always welcome. For more information about the Google and Fitbit news, see our press release: https://investor.fitbit.com/press/press-releases/press-release-details/2019/Fitbit-to-Be-Acquired-by....

Thanks for the details shared, I am glad to assist you. I understand that you're using several trackers and recommend checking this help article for more information about using more than one Fitbit device with the same account to make sure you see a holistic view of your activity: Can I use more than one Fitbit device with the same account?

Regarding the issue with less steps on your dashboard than on your device, our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.

Thank you for your comment regarding the option to turn on the light to scan Food bar codes in the dark. To share additional feedback or if you want to see features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback. You can do a search first, in case someone else has already suggested your idea, or something similar.

I'll be around if you need further assistance.