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Device not recording sleep

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‎01-22-2020 12:52 - last edited on ‎01-23-2020 15:19 by Fitbit Moderator

‎01-22-2020 12:52 - last edited on ‎01-23-2020 15:19 by Fitbit Moderator

As of today sleep is not syncing on my iphone - i have a charge 2. I’ve updated the app and restarted my devices (iphone and fitbit) already. Anyone knows how to troubleshoot this?

 

Moderator edit: Subject for clarity 

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‎01-23-2020 15:18

‎01-23-2020 15:18

Hi @Gabvirag, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Charge 2 prior to posting. To better assist you with this, can you please let me know if your device isn't tracking Sleep Stages or sleep information at all? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check our help article: Why don't I see sleep stages today?

 

Let me know if you have any additional questions, looking forward to your reply.

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