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Device not syncing

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‎09-17-2019 21:07 - last edited on ‎09-18-2019 11:48 by Fitbit Moderator

‎09-17-2019 21:07 - last edited on ‎09-18-2019 11:48 by Fitbit Moderator

Once again Fitbit not working again! Steps are not syncing and not adding up when syncing. This getting ridiculous! I’ve done everything from turning phone off to re setting my Fitbit to un installing and re installing the app. So disappointed in fitbit. 

 

Moderator edit: Subject for clarity 

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‎09-18-2019 11:46

‎09-18-2019 11:46

Hi @Lorried, it's nice to see you again participating here in the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which iOS mobile device you're currently using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Keep me posted and let me know if you have any additional questions.

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