help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device won’t sync after iOS update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2019 21:55

‎10-08-2019 21:55

My charge 3 does not sync anymore after I updated my iOS version. It also marks an error with the Bluetooth even though it is marked as successfully connected on my iPhone settings. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-09-2019 06:29

‎10-09-2019 06:29

Hello @dannacamposm 

Welcome to the Fitbit Community. 😃 I see your having syncing issues. I hope I can help. You will not lose any data doing these steps. Let’s start by restarting your Charge 3 and see if that does the trick. 
Here’s how: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable. Now see if your syncing has resolved.

If your syncing has not resolved lets just try a fresh install of your Fitbit App. I have noticed that doing this gives you the best shot of resolving this sneaky Bluetooth syncing issue after the iOS update. You will not lose your Fitbit data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

 

Doing this will give you the cleanest install and should repair your syncing time issues. I’m hoping this helps.... Please come back and let me know if this resolves your issue and answers your questions 😃

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-09-2019 06:29

‎10-09-2019 06:29

Hello @dannacamposm 

Welcome to the Fitbit Community. 😃 I see your having syncing issues. I hope I can help. You will not lose any data doing these steps. Let’s start by restarting your Charge 3 and see if that does the trick. 
Here’s how: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable. Now see if your syncing has resolved.

If your syncing has not resolved lets just try a fresh install of your Fitbit App. I have noticed that doing this gives you the best shot of resolving this sneaky Bluetooth syncing issue after the iOS update. You will not lose your Fitbit data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

 

Doing this will give you the cleanest install and should repair your syncing time issues. I’m hoping this helps.... Please come back and let me know if this resolves your issue and answers your questions 😃

Best Answer
0 Votes