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Difference in Dashboard to Challenge

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‎05-05-2016 12:03

‎05-05-2016 12:03

My steps on my Dashboard are showing at 18k but the daily challenge I'm on with friends is showing 13k,, it has been synced & updated, I've reinstalled the app also... It was working fine until an hour ago???
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‎05-05-2016 12:37

‎05-05-2016 12:37

Hi @Buttonmoon78

 

Moved this thread from the Charge to the iOS App section since more relevant to the topic & increase the chance of getting a solution.

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‎05-05-2016 12:52

‎05-05-2016 12:52

Ok thanks
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‎05-07-2016 06:57

‎05-07-2016 06:57

Welcome to our Community @Buttonmoon78! Thanks for joining us! Smiley HappyI noticed @SunsetRunner  moved your post to the correct board. Please know that there are some possible reasons for this to happen as the following:

 

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. You manually logged an activity. 
3. You used MobileRun to track GPS data with your app. 
4. All challenge participants are not in the same time zone. 

 

Hope this helps, let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎05-07-2016 09:00

‎05-07-2016 09:00

Your welcome, hope Meylins suggestion does the magic.
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