Unauthorized Fitbit flex

[DeeDeeH]

I bought mine from a trusted source and bought it used but it's telling me that it is unauthorized and I can't add the device. Will I have to buy another one or is there a way to fix this ?

[Odyssey13]

Welcome to the forums @DeeDeeH

From others who posted the same problem, there isn't much you can do.

Are you able to return the device from the place you purchased it?

It's always best to purchase something (new or used) from an authorized retailer, so it can be returned if something happens to it.

[DeeDeeH]

Yes I am able to return. Though I really don't want to wait to get another

[Odyssey13]

You can always ask customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Since Mother's Day is almost here, many stores are having special sales with discounts. You might want to check around.

Doesn't the seller have another one so you can just swap out?

[MatthewFitbit]

@DeeDeeH If you're seeing that message, you can be confident that the device you purchased was not manufactured or sold by Fitbit. As @Odyssey13 mentioned, the best course of action is to return it for a refund, as it is not genuine.

[SunsetRunner]

I purchased my FitBit from Amazon last summer and just today, I got the Unauthorized FitBit message. It seemed to coincide with the update. Is it the case that it could work consistently for ten months, then suddenly get unauthorized?

I just want to be sure it isn't a software problem before I accuse Amazon of selling counterfeit items.

[SunsetRunner]

I guess I'll reply to myself 🙂 I did some more forum searching and I guess it is what it is and my Flex must not be legit. I've had it for so long that I probably won't take it up with Amazon. I had no idea there was this big of a counterfeit tracker situation. Live and learn, I gues.

I did learn about my activity levels and sleep patterns in the ten months my tracker worked, so something good came from it all, I guess. I'm not likely to replace it, though. With it off my arm, I feel suddenly free!

[Odyssey13]

@SunsetRunner why not let Amazon know that seller had counterfeit products. It might help others in the future.

Keep on eye out for sales on Fitbit. You might want to get another one.