help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New phone - Fitbit charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2016 11:51

‎05-07-2016 11:51

Please can someone help me?
I have just got a new phone - changed from an android to an iPhone 5s. I've reinstalled the Fitbit app but my phone can't/won't sync with my watch. It just keeps saying "looking" and then last synced at lunchtime. How do I get them to recognise each other?
Best Answer
0 Votes
1 REPLY 1

‎05-08-2016 04:59

‎05-08-2016 04:59

Welcome to the Community @Mandos. If your tracker is not syncing with your iOS device, I recommend following the Syncing Troubleshoot. If these steps don't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes