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HR won't set up on app

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‎05-07-2016 19:42

‎05-07-2016 19:42

I have a charge Fitbit and have had no problems setting it up on my app on my iPhone and syncing it. A friend gave me her Charge HR Fitbit and I tried setting it up on my account on the Fitbit app but it won't fully set up. It finds it and I put the code in, but when it gets to the last step to update it stops. I deleted the Charge Fitbit, restarting my iPhone and then reset the Fitbit, but it still does not sync. Any suggestions?
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‎05-08-2016 05:21

‎05-08-2016 05:21

Welcome to the Community @Catz80. If you are having problems setting up the Charge HR, I recommend Restarting the tracker and try the setup process from a Computer. After this the tracker should sync without an inconvenience with your iPhone.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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