05-04-2016 20:49
05-04-2016 20:49
05-04-2016 21:36
05-04-2016 21:36
Welcome to the forums @DeeDeeH
From others who posted the same problem, there isn't much you can do.
Are you able to return the device from the place you purchased it?
It's always best to purchase something (new or used) from an authorized retailer, so it can be returned if something happens to it.
05-04-2016 21:38
05-04-2016 21:38
05-04-2016 21:59
05-04-2016 21:59
You can always ask customer support at this link - click
There is a phone number for the USA, an online chat option and web based email for those out of the area.
Since Mother's Day is almost here, many stores are having special sales with discounts. You might want to check around.
Doesn't the seller have another one so you can just swap out?
05-05-2016 10:20
05-05-2016 10:20
@DeeDeeH If you're seeing that message, you can be confident that the device you purchased was not manufactured or sold by Fitbit. As @Odyssey13 mentioned, the best course of action is to return it for a refund, as it is not genuine.
05-07-2016 12:09
05-07-2016 12:09
05-07-2016 13:46
05-07-2016 13:46
05-07-2016 14:14
05-07-2016 14:14
@SunsetRunner why not let Amazon know that seller had counterfeit products. It might help others in the future.
Keep on eye out for sales on Fitbit. You might want to get another one.