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Difficulty with tracking my walks on iOS 14

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‎09-23-2020 06:34 - last edited on ‎09-24-2020 13:13 by

‎09-23-2020 06:34 - last edited on ‎09-24-2020 13:13 by

No work properly si ce updated my phone

 

 

Moderator edit: subject for clarity 

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‎09-24-2020 13:11

‎09-24-2020 13:11

Welcome to the Fitbit Community, @Rowdy25.

 

I am sorry to hear about the difficulty you're experiencing with tracking your walks after updating to iOS 14. I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

You can find more information about tracking your workouts at How do I track my workouts with my Fitbit device?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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