help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Discrepancy between calories out and exercise time.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2018 02:34 - last edited on ‎08-29-2018 04:48 by Moderator Alum

‎08-27-2018 02:34 - last edited on ‎08-29-2018 04:48 by Moderator Alum

Hi since updating my Fitbit app on my iPhone my output calories and exercise time have gone way off. Today was a typical day but it is telling me I burned nearly 6000 calories and did over 600 minutes of exercise. Normally this would be about a 2200 calorie day. 

 

Anyone have ave any tips? 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎08-29-2018 04:51

‎08-29-2018 04:51

Hello @CLLDS, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for taking the time to report this to me. Tell me, which Fitbit device are you currently using? Have you restarted it yet? Which activities is the issue affecting? Would it be possible for you to send me a screenshot of the Fitbit app about the discrepancy and a screenshot of your previous exercises where the data was correct? That will be very helpful for me to check this further. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes