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Unable to log into app

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‎08-28-2018 21:09

‎08-28-2018 21:09

I am unable to log into the Fitbit app, networkbit.HTTPError. Error1

 

i have the latest Fitbit app and iso rev

bluetooth and WiFi are off and I have restarted the device several times. 

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‎08-29-2018 04:55

‎08-29-2018 04:55

Hello @Lnetrtr, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have taken the time to report this to me and for letting me know the troubleshooting steps you've tried so far. At this moment I would like to ask you to try the following:

 

  1. Toggle Bluetooth off/on
  2. Toggle WiFi off/on
  3. Login via WiFi connection, not cellular
  4. If you're getting the same error message, try to connect to a different WiFi network and try again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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