Fitbit app not syncing steps or sleep.

[Rshreck]

I’m not tracking my steps or sleep for 2 weeks.  I will reboot again and make sure I have updated app and IOS iPhone. I’m ready to quit. 

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @Rshreck. Which Fitbit device do you have?  If I understand you correctly,

• Your device does not show steps and
• Steps and sleep are not showing up on your IOS Fitbit app after a sync.

Is this correct? Once I have a better understanding of your issue, I’ll be better able to help you. 

[Rshreck]

After I posted last, I remembered I had an app on an old iPad that wouldn’t update this latest version. I never look at it since I have it on my iPhone. so I deleted it on the iPad.  Now it’s back! I’m using a Flex.  Thanks for ur quick response!

[SunsetRunner]

Glad to hear it’s working, @Rshreck! Good job of trouble shooting!

[MarcoGFitbit]

Hi there @Rshreck, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help.

I appreciate you have taken the time to post a reply to your post and let us know that after removing the Fitbit app from your iPad, the iPhone app was able to sync the missing data, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!