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Distance discrepancies during exercises in the app

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‎03-17-2017 08:14 - last edited on ‎03-18-2017 07:06 by Moderator Alum

‎03-17-2017 08:14 - last edited on ‎03-18-2017 07:06 by Moderator Alum

The distance on a tracked walk will show one distance at the top of the map and the distance for the total in the red circle ON the map are not the same. What is causing this? Which is correct? (the one posted at the top of the map is always shorter) I have an iphone 5s with IOS 10.2.1 software. It shows correctly on the iphone, but when looking on my computer there can be quite a difference.

 

Moderator Edit: Clarified Subject.

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‎03-18-2017 07:05

‎03-18-2017 07:05

Hello @BradleyFlorida, have a warm welcome to the Fitbit Community! Smiley Happy

 

Which tracker are you currently using? Are you using the tracker to record your activity or are you using the app? Does your tracker support connected GPS? This seems like a very odd situation, would it be possible for you to reply to me with a screenshot where the discrepancy in distance is showing? That will be very helpful for me to investigate this further.

 

Thanks for reporting this, I'll be waiting for your reply! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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