04-27-2019
09:41
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04-29-2019
07:53
by
MarcoGFitbit
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04-27-2019
09:41
- last edited on
04-29-2019
07:53
by
MarcoGFitbit
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I have new device as previous one broke. Do I have to download another app on my phone and delete original one?
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.

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04-28-2019 06:56
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04-28-2019 06:56
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Thank you, I don't think I followed it through yesterday checking the icons on the screen. Went into panic mode! New device installing on my phone now.

04-27-2019 10:17
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04-27-2019 10:17
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Hello and welcome to the forums @Lulu2010
For a replacement, follow the directions here - click to view Set up as a new (replacement) device on an existing account and your history will be there, too. Let us know how things go for you.
04-28-2019 06:56
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04-28-2019 06:56
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Thank you, I don't think I followed it through yesterday checking the icons on the screen. Went into panic mode! New device installing on my phone now.

04-29-2019 07:56
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04-29-2019 07:56
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Hello @Lulu2010 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Odyssey13 thanks for all your help.
@Lulu2010, I sincerely apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. If you have found @Odyssey13's post useful, please mark it as a solution. This will be very helpful to other members of the Community facing the same situation.
Happy stepping!

