help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DriveBit not logging drive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2017 08:28

‎01-16-2017 08:28

Hi my DriveBit is not logging the drive it's just kinda freezing when I press stop. It was working great!

 

also it's not finding my Facebook friends to add as friends (which it was) could this be a connected issue?

 

can someone help please

Best Answer
0 Votes
2 REPLIES 2

‎01-17-2017 04:46

‎01-17-2017 04:46

Hello @Ian83, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community! Smiley Happy

 

Have you tried forceclosing DriveBit by double tapping on the Home Button and swiping it up? If so, my suggestion would be uninstalling DriveBit and installing it again. Now, in regards of your Facebook friends, our engineers are aware of the problem and are working to resolve it as quickly as possible. I appreciate your patience, our team is looking forward to getting you back on track. In the meantime, please use the online Dashboard to find your Facebook Friends and invite them to join you.

 

I hope this can be helpful, feel free to reply in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎06-05-2017 02:27

In response to MarcoGFitbit

‎06-05-2017 02:27

I tried both your suggestions, but no luck yet.

Tried forcestopping by pressing home button on iPhone and also uninstalled and installed DriveBit but no luck.

It worked great for 15 days, and then got broke and still not working.

Best Answer
0 Votes