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Elliptical Exercise logged steps & calories, but cals & active min didn’t add to daily total.

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‎03-09-2020 14:48

‎03-09-2020 14:48

After syncing Fitbit charge 3 to my iPhone 11 Pro (iOS and app w current updates), the info did not log correctly. See screenshots... 

 

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‎03-10-2020 14:04 - last edited on ‎09-10-2024 16:23 by Fitbit Moderator

‎03-10-2020 14:04 - last edited on ‎09-10-2024 16:23 by Fitbit Moderator

Hi @Tbowers. Welcome! It's great to see you here in the forums.

Thanks for keeping everything updated and for the screenshots showing your Elliptical data. While this shouldn't be happening, could you please confirm if this started after updating the Fitbit app to the 3.16.1 version? Is the same information displayed on your fitbit.com dashboard?

In the meantime, I'd recommend to try the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone and restart your tracker.
  4. Open the Fitbit app and log back in to your account.
  5. Try using the exercise app on your Charge 3 to record another activity and keep me posted.

Additionally, please check the steps described in this help article to ensure the time on the Fitbit app is correct and prevent incorrect logs.

Let me know how it goes.

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