Email notifications on versa

[Bobby5156]

Hi everyone just got the Fitbit versa and notifications work well except emails don’t seem to be being pushed to my Fitbit from my iPhone 

any ideas ?

thanks in advance 

[shxrpee]

Hi, I am using Android and tried these steps but still not getting email notifications. I am using Gmail. Please can you help?

[Kaffybee]

I followed the steps a few times and eventually it worked. I’m getting email and message notifications now!

[shxrpee]

Thanks for your reply. I have contacted support and went through a few more
steps with them and it's working now.

[MarcoGFitbit]

Hello @Kaffybee, I hope you're doing well, thanks for taking the time to reply. It's nice to have you on board the Fitbit Community @shxrpee, welcome! 

@Kaffybee, I appreciate you have come back and let us know your issue has now been resolved after trying the troubleshooting steps listed on this thread, I'm very glad. 

@shxrpee, thanks for letting us know you've contacted our Support Team and after troubleshooting with them your issue has been resolved. Please note that this board is exclusive for iOS devices. In case you need further assistance with Versa and your Android phone, please check our Android Board, where you will find more focused information and troubleshooting steps. 

Thanks for keeping our Forums organized, I hope you have a great day. 

[ScottBruton]

Hi @MarcoGFitbit

I am trying to follow your steps to receive email notifications on my Fitbit Versa. However, my Mail application is not listed under the App Notification's list.

I have an Iphone 8, and I use the standard Mail application.

I also have the lastest version of the FitBit app.

Please can you help me with this

Kind Regards

Scott

[Brenda1935]

I’m having same problem Bobby.  Tried everything. Can’t figure it out. If you do, plz let me know 

UPDATE:

I’m having same email problem. It’s stuck & won’t open

[MarcoGFitbit]

Hello @Brenda1935 and @ScottBruton, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know about the issue you're experiencing. Please note that in order for the mail app to show up under the App Notifications list, you should have received a push Notification on your phone from that specific app. 

Once you have received a push Notification from the mail app, go to your phone and open the Fitbit app and tap on Account > Your device > Notificaitons > App Notifications and check if the app shows in the list. If it's not showing up, pull down the screen to force the app to appear. If it's still not showing up, force-quit the app and open it again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Brenda1935]

Rebooted email app and working perfectly now. I did choose a cat as the wallpaper on my watch. Not showing now that I got email working:( now, photo of email envelope shows. 

[ScottBruton]

Hey Brenda

what do you mean “rebooted” ?

did u delete and re-install the app?

kinda Regards

Scott

[Brenda1935]

Hi Scott. This was wordage used when I googled the problem. I put email on Fitbit, pushed the button on top of my phone with the on button simultaneously and immediately, several emails just emerged..problem solved. However, as I previously mentioned. The cats body that was shown with the time is no longer. Now appears, a photo of an email envelope in opened. After multiple attempts, unable to retrieve cat photo on front of watch. Hope you understand my explanation sir.

Sent from my iPhone

[SunsetRunner]

Spoiler

I just got my versa and can't get email. I have turned email notifications on and off, restarted my phone. I tried unsuccessfully restarting the versa and they still won't come thru. Any ideas?

[borobabe]

Hi so I have the same problem as numerous other people.  I have an iphone 7 and use gmail.  All my push notifications are on and I have restarted my phone and pulled the notifications screen down in the Fitbit appl to refresh,  but the gmail app does not appear.  Not sure what else I can do please help

[sotgdallas]

Follow the first instructions he posted, and when you go into your fitbit app on your phone, you need to go to versa>notifications>app notifications

That opens up a list of applications that you can receive notifications from. I use Outlook as my mail client for personal and business and it works fine. Once you choose the apps you want notifications from, go back to your main screen on the app and it should sync. 

I hope that helps. 

[borobabe]

Great thanks I’ll try that

[KristineFG]

Hi

was reading all the questions about not receiving emails on the Versa.. I just bought one and there is no option to turn the notification on or off.   Is this just NOT an option for this watch .. 

[StanHo]

it seems Fitbit Versa 2 only works with an android phone for email notification, it's not work for ios iPhone system . my Fitbit Versa 2  cannot work with my iPhone as well. let me know if I am wrong !! thanks.

[Kaffybee]

I have an iPhone XS and it works fine now. Can’t remember how to set it up though. Sorry.

Sent from my iPad

[Slaronoff]

I don’t know. I’m having the same problem. I have an android, and I don’t get email update. I’m sur there’s a way!