Error 400 Charge HR

[Yunkie]

I see others are having the same issues I have read many forums about turning it on turning it off , logging out and back in , and I deleted it and reinstalled it ,which I have done five times I have the phone 5S , still nothing is syncing ...help!

Moderator edit: subject updated for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @Yunkie. It's great to have you here. Thank you for your efforts while trying to resolve this issue before contacting us. Please be so kind to try setting up your Charge HR as a replacement device by following @SunsetRunner's steps. If this doesn't help, follow @DerrickS's instructions to resolve the 400 error. This should get you back on track. 

I moved this thread to the iOS app board because it's more related to the topic. Keep up the super stepping. 

[Yunkie]

Well, feeling foolish... When it states keep Fitbit close to what you're syncing, do so; I ended up having them touch one another to work. I'm thinking there is sensitive distance you NEED to be to read each other.

Sent from my iPhone

[EdsonFitbit]

Thanks for the update @Yunkie. Your Fitbit tracker needs to be approximately 10-15 feet away from your plugged-in dongle or supported mobile device in order to sync. I'm glad to hear that you are now back on track.

Hope to see you around more often. 

[Dorisis67]

Finally got it connected. I had to hold the spot on the phone to continue down for about 3 minutes and then when I let go it took another two minutes and I was connected. Not sure what problem was but am happy to connected. I did have Fitbit draped over phone. Thanks for responding.

[EdsonFitbit]

Thanks for joining us @Dorisis67. Those are great news. Thank you for your time while dealing with this situation.

On another note, we have a great place called Discussions board where you can talk about very interesting topics.

Catch you later.