01-17-2018
04:07
- last edited on
01-18-2018
04:39
by
MarcoGFitbit
01-17-2018
04:07
- last edited on
01-18-2018
04:39
by
MarcoGFitbit
Just joining in here to learn: I have bought second hand a fitone One to replace the one I damaged 🙂 . so I have an existing account; and have removed the old tracker. Am using the iphone app to add the newly acquired tracker, and keep getting a message: onthe iphone app
The operation couldnt be completed. (com.fitbit.HTTP error 400.)
each time Itry, and get a new code, I just keep getting this error message.
Does anyone have any suggestions? thank you! Natalee
Moderator Edit: Clarified Subject.
01-18-2018 04:43
01-18-2018 04:43
Hello @Nataleec, thanks for joining the Fitbit Community, it's always great to meet new members!
Thanks for bringing this to my attention. at this moment I would like to suggest you the following steps that have been proven to be very helpful for many members facing the same situation:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
01-18-2018 05:21
01-18-2018 05:21
01-20-2018 05:26
01-20-2018 05:26
Hello @Nataleec, I hope you're doing well, thanks for taking the time to reply.
Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further as they have already worked with you about this issue in the past. Please keep an eye on your email inbox for further instructions.
Once again, thank you for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply.
01-21-2018
18:22
- last edited on
01-22-2018
03:21
by
MarcoGFitbit
01-21-2018
18:22
- last edited on
01-22-2018
03:21
by
MarcoGFitbit
Thank you very much.
I am going to try to Drive to another place in Canberra, where perhaps I
can get better phone service on my mobile phone, and try again.
I will also dump photos off my phone, and free up more space, and try again
to connect.
thank you for all your help
Kind regards
natalee
# lady with the fitbit error 400
Moderator Edit: Removed personal information.
01-22-2018 03:20
01-22-2018 03:20
Hello @Nataleec, thanks for replying, I hope you're doing well.
I appreciate your patience with this matter, I understand how important is for you to get your tracker up and running. If there's anything else I can help you with, please don't hesitate to reply, I'll be happy to help.
Happy stepping!
08-04-2018 07:18
08-04-2018 07:18
I have the same problem. Is there a final solution on this?
08-06-2018 09:34
08-06-2018 09:34
Hello @OV1, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
I appreciate your participation in the forums and for letting me know you're experiencing this issue. Would it be possible for you to let me know which troubleshooting steps have you tried so far? That will be very helpful for me to determine what should we do next. In the meantime, if you haven't tried to troubleshoot the issue, please follow these steps:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.
02-22-2019 06:03
02-22-2019 06:03
Has this ever been resolved? I am getting http error 400 when setting up a new zip. Spent hours trying all the suggested ideas 🥺.
Hate that I cannot sync my zip w friends 😢
04-08-2019 06:08
04-08-2019 06:08
Has there been any movement on this? I have the same issue.
I’ve been using my Fitbit for over a year, and suddenly stopped syncing, I tried everything in the help articles:
updating software
restarting phone
restating app
disconnecting Fitbit
the only thing I haven’t done is restart the Fitbit itself, but I can’t do that because I don’t have a charger.
At this point, I have to stop wearing it because I’ve changed time zones and it’s now showing the wrong time.
Any ideas?
04-09-2019 08:07
04-09-2019 08:07
Hello @therealtomrose thanks for joining the conversation, it's great to have you on board. 🙂
I appreciate you have taken the time to report this situation and let us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to go to your phone Settings > Bluetooth and remove any Fitbit device from the list of paired devices.
After that, try to set up your Fitbit device again:
Note that if this doesn't work the first time, you will need to restart your Fitbit device, which means you will need a charging cable.
Thanks for your patience and understanding, give these steps a try and let us know the outcome.
07-04-2019 04:21
07-04-2019 04:21
Hi!
I am struggling with my Fitbit one! I am trying to add my device to my iPhone and I am continually getting an error stating (com.fitbit.HTTP error 400.)
I have turned my phone off and started again
Turned bluetooth off and then on again
Deleted the app and started again
Please please help
07-01-2020 18:46
07-01-2020 18:46
I am having the same issue with my versa as well as my father’s versa. Both were purchased 6 months ago. I have had a Fitbit since 2016. I have gone through serval watcheS but not as fast as this watch. Very disappointing.
10-12-2020 08:28
10-12-2020 08:28
Has Fitbit ever resolved this issue? I have the same http error 400 message coming up. Have tried all the proposed remedies on this forum with no success
10-12-2020 09:54
10-12-2020 09:54