Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Charlielucy8 Welcome to the Fitbit Community. 
I'd recommend:
1. Restarting your tracker.
2. Rebooting your iOS device.
3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
4. Use the replacement setup process to add your tracker to your already-existing Fitbit account.
If steps 1-4 don't help for whatever reason, I'd then recommend trying the replacement setup process using either a computer or a different mobile device.
Hope this helps!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Charlielucy8 Welcome to the Fitbit Community. I'd recommend:
1. Restarting your tracker.
2. Rebooting your iOS device.
3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
4. Use the replacement setup process to add your tracker to your already-existing Fitbit account.
If steps 1-4 don't help for whatever reason, I'd then recommend trying the replacement setup process using either a computer or a different mobile device.
Hope this helps!
Best Answer
