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Error 400

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‎07-13-2016 13:38

‎07-13-2016 13:38

I got a replacement charge hr an Connor sync, keep getting a error 400 message. Tried logging out and in, deleting app and re install. Any suggestions?
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‎07-13-2016 16:14

‎07-13-2016 16:14

@Charlielucy8 Welcome to the Fitbit Community. Robot Happy I'd recommend:

1. Restarting your tracker.

2. Rebooting your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to add your tracker to your already-existing Fitbit account.

If steps 1-4 don't help for whatever reason, I'd then recommend trying the replacement setup process using either a computer or a different mobile device.

Hope this helps!

Derrick | Retired Moderator, Fitbit

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‎07-13-2016 16:14

‎07-13-2016 16:14

@Charlielucy8 Welcome to the Fitbit Community. Robot Happy I'd recommend:

1. Restarting your tracker.

2. Rebooting your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to add your tracker to your already-existing Fitbit account.

If steps 1-4 don't help for whatever reason, I'd then recommend trying the replacement setup process using either a computer or a different mobile device.

Hope this helps!

Derrick | Retired Moderator, Fitbit
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