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Error 403 when syncing tracker

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‎06-30-2018 03:10 - last edited on ‎07-04-2018 13:27 by Moderator Alum

‎06-30-2018 03:10 - last edited on ‎07-04-2018 13:27 by Moderator Alum

Unable to pair blaze error 403

 

I have been struggling to pair my activity for the week all morning and its not been working...

I have even uninstalled the app and carried out all the things stated on the troubleshoot.

What do i do? its getting really frustrating

 

Moderator edit: Updated subject for clarity

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‎07-04-2018 13:22

‎07-04-2018 13:22

Hi there @JasmineOwdy. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear you're having problems getting your tracker to sync properly. Normally, what I would suggest for this would be to uninstall the Fitbit app, install it again and ask you to try again but since that  didn't work, our team is working to get a solution for this.

 

Something else I could recommend is trying to sync your tracker using an alternate device that is compatible and hopefully that should work.

 

If you need anything else, let me know!

Ferdin | Community Moderator, Fitbit

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