help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error 500 when setting up Charge 2.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2018 21:30 - last edited on ‎09-05-2018 06:23 by Moderator Alum

‎09-04-2018 21:30 - last edited on ‎09-05-2018 06:23 by Moderator Alum

I have iPhone 8 Plus and my Fitbit will not pair to my phone.  I have latest IOS11.4.1 and have powered off both my phone and Fitbit.  I get as far as entering the four digit number to my phone and then an error message pops up. “ error HTTP 500”

Can someone help me, please🙏🏼

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎09-04-2018 22:21

‎09-04-2018 22:21

Hello @Mdgarcua5

I don't have a Charge 2, bit did a search and here's what I came up with:

HTTP 500

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer
0 Votes

‎09-05-2018 06:38

In response to ACG

‎09-05-2018 06:38

Hello @Mdgarcua5, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @ACG, thanks for your help. Smiley Happy

 

I appreciate you have reported this to us. Tell me, are you trying to set up your Charge 2 on a new account or an existent one? If this is a new account, the account where the Charge 2 was set up has been recently deleted? If so, please wait from 24 to 48 to try to set it up again.  If you're setting up on an existing account, please turn off your WiFi and try to set up your tracker using your cellular data. 

 

Additionally, please check the following troubleshooting steps:

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Charge 2.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time. 

I hope this can be helpful, give it a try and keep me posted. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes