Error 500 when trying to set up Versa.

[Kimberly2271]

Trying to sync versa to Fitbit app keeps saying error 500 even after I deleted app and re downloaded the app

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kimberly2271, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, is your Versa brand new or has it been paired to a different account before? If this is the case, has this account been deleted recently? If so, that's the reason you're getting an error 500 when trying to set it up. 

If it's possible, please log in to the recently deleted account, if you do it before 7 days have passed since the deletion you can halt the process and remove the Versa from that account. This will let you set it up on your own account without inconveniences. If you don't have access to the old account, you will need to wait 7 days for the account to be completely deleted before setting up the Versa in your account

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Kimberly2271]

Thank You for responding back
This versa was paired with another account recently,so I need to make sure the old account has been deleted then try to pair with my account ?

Sent from my iPhone

[MarcoGFitbit]

Hello @Kimberly2271, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and posted your question. Indeed, you will need to wait for the account to be completely removed, which takes 7 days or if you know the person which account was recently deleted, you can contact them and ask them to log in to their account and remove the Versa from the account, this will let you set up the watch on your own account. After removing the tracker from the person's account, they can delete it again. 

I hope this helps, if there's anything else we can do for you, please feel free to reply.