03-24-2020 17:39
03-24-2020 17:39
I’ve been trying to sign up for the fitbit premium 90-day free trial and I continue to receive the error message: “Please update your iTunes account to allow payments for this account and try again. Error code: 1004” I’m not sure what specifically I need to update, I’ve tried multiple things and nothing seems to work.
Answered! Go to the Best Answer.
04-03-2020 02:32
04-03-2020 02:32
Hi, I just resolved this with Apple support.
It was a setting restricting in app purchases.
To turn in app purchases on, go to Setting> Screentime> Content & Privacy Restrictions> iTunes & App Store Purchases> In-app Purchases> Allow.
hopefully this helps!
03-31-2020 17:55
03-31-2020 17:55
I’m getting the same thing. Have no clue how to fix it and if you try to do it on a computer you can’t get the 90 day trial...
04-03-2020 02:32
04-03-2020 02:32
Hi, I just resolved this with Apple support.
It was a setting restricting in app purchases.
To turn in app purchases on, go to Setting> Screentime> Content & Privacy Restrictions> iTunes & App Store Purchases> In-app Purchases> Allow.
hopefully this helps!
04-03-2020 07:48
04-03-2020 07:48
Thank you so much! It worked!
04-03-2020 08:56
04-03-2020 08:56
Did y’all have a passcode to put in? I don’t know what it is.
04-03-2020 09:37
04-03-2020 09:37
For me it was just my phone passcode!
06-21-2020 01:46
06-21-2020 01:46
This isn’t working for me, bizarrely. Has anyone got any other ideas?!
05-08-2021 02:28
05-08-2021 02:28
Thank you so much...it worked!! I have been trying for 4 days to resolve this problem 🤪
07-14-2021 19:24
07-14-2021 19:24
I do not see these options in my settings
07-15-2021 12:57 - edited 07-15-2021 14:54
07-15-2021 12:57 - edited 07-15-2021 14:54
Welcome to the Fitbit Community, @Cschulz.
Thanks for the details shared in your post. I appreciate your efforts and would like to confirm if you can open the Settings of your phone and follow the rest of the instructions from this post.
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-15-2021 13:59
07-15-2021 13:59
07-15-2021 19:21
07-15-2021 19:21
Thank you for your reply, @Cschulz.
I appreciate your efforts and the additional details. I recommend restarting your phone and check if you can find these settings. If the issue persists, please share what options do you see in your iPhone's settings? I will be glad to investigate further.
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-15-2021 20:42
07-15-2021 20:42
Found it, followed the steps and premium was activated. Thanks!!
07-16-2021 12:07
07-16-2021 12:07
Thank you for the update, @Cschulz.
I am glad to hear the issue is resolved. Thank you for your efforts, I hope you continue enjoying the Fitbit experience and working on your goals.
In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
03-07-2023 15:13
03-07-2023 15:13
Obviously too late for the poster but hoping it will help someone else as I had the same problem and it has taken the best part of two days on the phone to Fitbit and apple to finally solve!
I tried everything- it said in app purchases were enabled on apple setting but not when in Fitbit app and tried a purchase from a game- also not allowed.
Anyway, as advised by apple as a final resort I backed up my phone to iCloud and then reset all factory settings. IT WORKED! I must have had some software in the background in the past stopping it.