Error code 1004

[Rach_22]

I’ve been trying to sign up for the fitbit premium 90-day free trial and I continue to receive the error message: “Please update your iTunes account to allow payments for this account and try again. Error code: 1004” I’m not sure what specifically I need to update, I’ve tried multiple things and nothing seems to work. 

[adickey2]

I’m getting the same thing. Have no clue how to fix it and if you try to do it on a computer you can’t get the 90 day trial...

[AmberLS · Accepted solution]

Hi, I just resolved this with Apple support. 
It was a setting restricting in app purchases. 
To turn in app purchases on, go to Setting> Screentime> Content & Privacy Restrictions> iTunes & App Store Purchases> In-app Purchases> Allow. 
hopefully this helps! 

[Rach_22]

Thank you so much! It worked!

[adickey2]

Did y’all have a passcode to put in? I don’t know what it is.

[Rach_22]

For me it was just my phone passcode!

[Watersjk]

This isn’t working for me, bizarrely. Has anyone got any other ideas?! 

[Lilym4y]

Thank you so much...it worked!!  I have been trying for 4 days to resolve this problem 🤪

[Cschulz]

I do not see these options in my settings 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cschulz.

Thanks for the details shared in your post. I appreciate your efforts and would like to confirm if you can open the Settings of your phone and follow the rest of the instructions from this post. 

Hope this helps. 

[Cschulz]

I cannot do this. Nowhere in my iPhone settings can I find any of the
following:

Screentime> Content & Privacy Restrictions> iTunes & App Store Purchases>
In-app Purchases> Allow.
--
Sent from iPhone

[LiliyaFitbit]

Thank you for your reply, @Cschulz.

I appreciate your efforts and the additional details. I recommend restarting your phone and check if you can find these settings. If the issue persists, please share what options do you see in your iPhone's settings? I will be glad to investigate further. 

Looking forward to hearing back from you.

[Cschulz]

Found it, followed the steps and premium was activated. Thanks!!

[LiliyaFitbit]

Thank you for the update, @Cschulz.

I am glad to hear the issue is resolved. Thank you for your efforts, I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.

Keep on visiting the forums!

[Bean321]

Obviously too late for the poster but hoping it will help someone else as I had the same problem and it has taken the best part of two days on the phone to Fitbit and apple to finally solve! 
I tried everything- it said in app purchases were enabled on apple setting but not when in Fitbit app and tried a purchase from a game- also not allowed. 
Anyway, as advised by apple as a final resort I backed up my phone to iCloud and then reset all factory settings. IT WORKED! I must have had some software in the background in the past stopping it.