help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error code when trying to find friends

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2018 04:29

‎08-12-2018 04:29

I cannot send or receive friend requests.  Whenever I am on my phone I get this error code:

A29E3FC3:D026_A92D9235:01BB_5B7016FB_5D944937:3C10

When I am on my Mac, the screen is blank.

 

Best Answer
0 Votes
1 REPLY 1

‎08-13-2018 08:50

‎08-13-2018 08:50

Hello @TeresaJ25, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, since when have you experienced this situation? Have you restarted your phone already? When did you update the Fitbit app for the last time?

 

This information will be very helpful for me to check this further. Additionally, a screenshot of the error message you're getting will be helpful as well. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes