help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise and food data not displayed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2020 07:50 - last edited on ‎03-10-2020 10:58 by Fitbit Moderator

‎03-09-2020 07:50 - last edited on ‎03-10-2020 10:58 by Fitbit Moderator

Recent problems with iPhone app

When in tracking a walk in GPS mode shows zero calaries, zero steps, no pace on map screen although steps are counted on steps graphic

In entry screen for foods consumed, the recent and frequent screens show nothing after being used once.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-10-2020 10:57 - last edited on ‎09-10-2024 16:24 by Fitbit Moderator

‎03-10-2020 10:57 - last edited on ‎09-10-2024 16:24 by Fitbit Moderator

Hi @kirk44. It's good to see you here in the forums.

Thanks for sharing detailed information about the issues experienced with the Fitbit app. I understand how you're feeling as your information isn't displayed correctly. Since you mentioned that this started after updating the Fitbit app, do you refer to the 3.16.1 version? Also, do you see any type of message displayed instead of your data?

In the meantime, I'd recommend to give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.
  5. Go to your exercise and food tiles to check your details.

I'll be around, keep me posted.

Best Answer
0 Votes