Exercise data keeps disappearing

[Jadelawest]

My app logged my run with all data but now parts have disappeared? This keep happening why?? What can I do to resolve? I’ve deleted and reinstalled app, turned everything off and back on but still happening (using an iPhone 7) 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jadelawest.

Thanks for the details shared in your post and for already trying to resolve the issue. In order to investigate this better, could you please follow these steps to attach a screenshot of the issue to your next reply. Please also let me know how do you track your run? For more information about tracking workouts, see How do I track my workouts with my Fitbit device?

I'll be around. 

[Jadelawest]

Hi

The 1st pic is what it said about an hr after I finished it, I actually did 4K, the 2nd is what it says now!

I tracked the run in the app (add exercise) I have a charge 2


[cid:AAFB5E97-9B33-48C8-91DC-5141C3787F07-L0-001][cid:9ED7DFDB-A080-420D-8B66-663A135118B6-L0-001]

Thanks

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Jadelawest.

I appreciate the additional details and your efforts to provide a screenshot. If possible, please try to attach the screenshot again.