Exercise not being recorded on Fitbit app

[MrsJL]

My Fitbit app is no longer recording any exercise. For example this morning I went for a walk and started my versa 3 with gps to record the exercise.  It is showing on my versa 3 but will not show on the app. Likewise I did a treadmill session at lunchtime, started my versa 3 and it recorded the session but won’t show on the app.  
I’m on an iPhone 12 running iOS 17.6.1

fitbit app version 4.24

I have so far done the following:

updated the app and moved over to google
force closed the app and restarted 

turned my phone off and on 

restarted my versa 3. 
None of this has helped so now my versa 3 is pretty useless. 
I was looking to upgrade to a versa 4 but not if this continues. 
How do I get my exercise logs back please? 

[Johnnier]

I was hoping that the 4.25 update to the app was going to solve the issues, but got back from my swim this morning and whereas my Fitbit Sense displayed correctly that I had completed 1600m, the app informed me I had only swum 50m. We live in hope for a solution soon…

[TaylorJags]

I posted yesterday on Twitter/X and got this reply from @FitbitSupport: “Thanks for sending a photo and for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. Sorry for any trouble. I appreciate your patience and look forward to getting you back on track.”

[JanFits01]

Yesterday, I noticed my exercises weren't being recorded.  I manually started and ended two separate walks on my Fitbit Surge, but they didn't show up on the iPhone app after sync.  

Also, my exercise data for previous dates was incorrect.  After leaving my Fitbit and iPhone on their chargers overnight, the data was miraculously correct this morning.

I recently updated to IOS 17.6.1, and I deleted and reinstalled the Fitbit app on my iPhone yesterday.  Sorry, I don't know how to tell what version I'm running.

[NeilTB]

And why can’t they put up a holding statement on any of the forums? That they are aware of the problem and plan to do something about it? Btw it’s the 10th today and not resolved.

[Vipindas]

The ongoing silence from Fitbit and Google is unacceptable. We need to take action and demand refunds for these miniature devices, particularly if they are still covered by warranty, as the advertisements have failed to live up to their promises.

[MrsJL]

Well it’s now 11th Sep and it’s still not fixed. 
I’ve had no response from Fitbit to my ticket and there seems to be a global silence from them even acknowledging the issue.

[TaylorJags]

I have contacted @FitbitSupport on X.com several times. They quickly apologize and request DMs instead of postings everyone can see. And they continue to say they’re working on it. And we’re all still waiting.

 

[Whatshappening]

Yes I’ve been having more problems with my versa since the Google purchase as well.

[Ask67]

Same!!!

so frustrating! Anyone tried to return it for a different Fitbit?

[TaylorJags]

The problem isn’t in the Fitbit device. You can see it tracking all the exercise. And if you swipe up from the Home Screen, data is there. The problem is the app, which tracks everything BUT exercise. So a different Fitbit device shouldn’t matter. My Charge 6 is about three months old, and I have a premium account, so I’m very frustrated with Fitbit/Google and their inability to solve this problem. 

[Whatshappening]

My Fitbit is not tracking my exercise. It doesn’t even indicate that I exercised yesterday/today. According to my Fitbit I haven’t exercised at all this week but I have.

[Johnnier]

Yes, the app is the issue not the various FitBits. These things happen, but what is so frustrating is the disrespect that we the customers are currently being shown by the absence of any response on this and all the similar threads from a representative of the company to a) admit there’s an issue; and b) reassure us they are on to it and give us a timescale for a solution.

[LeeAnnArizona19]

According to my Fitbit I haven't exercises for the last nine years and I go to the gym 5x a week and walk 3.5 miles. 

This situation is ridiculous, considering this is a Fitness watch.

---

It's on the device in limited form and only goes back for a week and doesn't not include calories burned. Let's just hope all the data is accumulated in a cloud somewhere and all old data is retrievable once they fix the break.

[Dave369]

I have had multiple chats with Fitbit support but they disconnect from me if I don't answer within 30 seconds and have stated that until I transfer my Fitbit account to a Gmail address they will not support my request to resolve this issue.  I pointed them to this forum so they can see it's not just me or the fact that I do not have a gmail address linked to Fitbit.  I can see my future with Fitbit is limited which is sad because I have used it for over 9 years. 

[TaylorJags]

Hey Dave369 -- I wouldn't worry too much about chatting with Fitbit support. I have a Gmail address, and have chatted with them twice, and they haven't been that helpful. They opened a case a week ago, and I haven't heard anything since. Also, this isn't an individual problem. It's affecting many (maybe most, possibly all) users who track exercise on the app. What you may want to try is contacting Fitbit (or Fitbit Support) through social media, which has the added benefit of visibility. I posted on X.com; you could try Facebook or Instagram. What I found is they really want to get you to DM, so that complaints are not easily found and read, and you'll probably just get platitudes about "we're working to correct the situation." But it does keep the pressure on...and shows how many people are waiting for a solution. As the numbers keep rising, so does the potential for Fitbit to lose us all, as we find more reliable and responsive ways to track our fitness.

[k_dub]

My situation sounds similar to a lot of the comments on this thread, but I have a Fitbit One, which has been going strong and has not given me any issues until what I've been experiencing recently on the app. 

My One is still tracking steps, etc. daily, and I can see my daily totals on the app on the day they occur when I sync. However, when tomorrow comes, and I look back at yesterday (which is today), it will look like I did nothing; the data is missing. This has been happening daily since August 27. The last recorded data on the app for me is August 26, so all my data from August 27-the present is no longer visible on the app. I have the Fitbit app on an Android 11 tablet. What's strange, however, is that my One is connected to another website where I'm registered for a fitness challenge. Even though I'm missing several days of data on the Fitbit app, for some reason, some of those days were captured on this other website. So explain that one. 🙂

I know it's not a Bluetooth issue b/c when I sync, my battery level is adjusted. I've also uninstalled & reinstalled the app, reset my One, and turned the Bluetooth on & off, doing all of this troubleshooting multiple times, talking via chat to Fitbit reps and sharing screenshots with them, and them saying that they have escalated it to their team and are working on it. I was forced to migrate to Google recently after not being able to login to the website dashboard (horrible decision!), and while I do not know the exact date that happened, I'm convinced that the migration to Google has something to do with the data disappearing. 

[Ask67]

Fitbit acknowledged it is an app issue but says it will be a few weeks! Til they resolve it
Sent from my iPhone

[MrsJL]

Fitbit have finally got back to me to say they know there’s a problem and they are working on it. No timelines given. Very poor show on their part! 

[Ask67]

They told me a few weeks! Unacceptable for a daily app!
Sent from my iPhone

[jrose1978]

I'm having the same issue - exercise days not updating on the app.  I have tried everything - uninstalling and reinstalling the app, restarting my phone, shutting off and reconnecting bluetooth. I have contacted fitbit twice with no help except to wait a week to see if there is any improvement (not sure what I'm waiting for).  It is beyond frustrating.  I am running fitbit version 4.24.2 and I have a pixel 7 on android version 14.  I manually start/end recording the exercise on my fitbit. This is unacceptable as this a key feature of the app.  I can no longer track my training progress and is leading me to think that it's time to change brands.