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Exercise stats not being recorded accurately

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‎10-20-2018 03:15 - last edited on ‎10-21-2018 06:39 by Moderator Alum

‎10-20-2018 03:15 - last edited on ‎10-21-2018 06:39 by Moderator Alum

Exercise tile stopped recording activity calories etc a few days ago. Activity minutes distance etc are all showing on dashboard but not on exercise tile. Reset my device and force closed app and tile recorded exercise today but was short by about 15 minutes

 

Moderator edit: Updated title for clarity

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‎10-21-2018 06:38

‎10-21-2018 06:38

Hi there @Ahk19, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems with your Fitbit app not showing your stats correctly. Thanks a lot for restarting your tracker and for force quitting the app and opening it again! I'd like to give you a hand here.

 

First, I'd like to know how this information doesn't show up  there exactly. When you open up the Fitbit app, are you able to see your stats on the dashboard but not when you access the Exercise tile? Keep in mind that in the Exercise tile, you will see calories and other stats for each exercise you make, not for the whole day. Does that mean that you were able to see your exercises but there was not data recorded as for distance, calories, etc?

 

I can also recommend logging out of the app and logging back in and see if this makes any difference. Try that out and let me know if you need more help.

 

PS. I'm moving your post to the iOS board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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‎10-21-2018 06:52

In response to FerdinandFitbit

‎10-21-2018 06:52

Hi!
Yes duration of activity distance etc is recorded properly in the dashboard
but when I click into the exercise tile my exercise is recorded as much
less duration than the actual eg a 60 minute walk is only recorded as 30!
Also I note that the same walk on two separate days recorded my heart rate
as double the previous day! I have tried everything....reloaded the app,
removed and reinstalled the device etc
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